HomeServe Sponsor Tradesperson of the Year Category at Express & Star Business Awards 2018
Taking care of customers
As the UK’s leading home assistance provider, more than 2.2 million UK customers place their trust in HomeServe to help them when it comes to fixing, maintaining and looking after their homes.
For more than 20 years, HomeServe has helped keep customers’ lives moving by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through a nationwide network of HomeServe approved engineers.
Led by CEO, Greg Reed, HomeServe Membership has more than 3,100 employees, with sites in Walsall, Preston, Banbury and Nottingham.
HomeServe works alongside a range of major utility and energy companies – including many familiar household names – to deliver products and services into the nations’ homes. HomeServe has also recently upgraded its Nottingham office to a new facility in the city which will incorporate a national ‘Gas Centre of Excellence’ accredited training centre for all of its engineers, ensuring a high quality of effortless service will be delivered to customers.
The Walsall-based business has a simple mantra; if you look after your people, they will take care of your customers and the rest will take care of itself. HomeServe believes in building the brand from the inside out, which means that its people become its strongest advocates and its customer service shines through.
It is a strategy that means everyone from senior management to frontline engineers feel empowered to be the best they can be and engaged in what they are doing because they know they are making a real difference in customers’ lives, driving a real sense of purpose.
This has helped HomeServe become one of the UK’s best places to work as well as a top employer for work life balance according to independent careers website, Glassdoor.
HomeServe is an award-winning business, having achieved recognition from several prestigious organisations. In early 2017, an independent survey from the Institute of Customer Service said HomeServe was the most improved company in the UK services sector for Customer Satisfaction, demonstrating that it is delivering on its Customer Charter, a set of promises its people live by to ensure that the customer is truly at the centre of everything the company does.
HomeServe Membership CEO, Greg Reed, said: “We know how important it is to keep our Customers’ lives moving and deliver an effortless experience. We are committed to making sure our network of engineers are truly industry-leading whether that is through apprenticeships or ongoing training at our new facility at Aspect House in Nottingham.
"We continually develop our engineers as they are a crucial part of our business helping to fix, repair and maintain our Customers’ homes. We are really proud to be part of a category that recognises an individual who is helping to deliver our region’s renowned trade industry.”